It’s your favourite customer. They need what you’re selling, and they need it fast. They dial your number. It rings and it rings and then… nothing. Frustrating for the customer and, depending on their level of patience, possibly a lost sale. Repeat this a few times over, and there goes your customer, too.
Enter the Hunt Group. Not nearly as mysterious as it sounds, it’s much less Sherlock Holmes, and more ‘make sure someone actually answers the phone’. It’s one of the simplest tools small and medium-sized businesses can use to convey a professional, responsive image.
So what is a Hunt Group? Simply put, it’s a phone system feature that ensures calls are answered. Instead of ringing just one person’s phone, the call ‘hunts’ through a group of numbers until someone picks up.
There are a few ways you can set up a Hunt Group:
With a Hunt Group in place, you won’t miss calls (or the business that comes with them) because customers get through to someone more quickly. It also helps your company look more professional. Even if you’re a smaller team, it can feel like you’ve got an entire call centre buzzing away. Better still, it’s flexible: staff can pick up calls whether they’re in the office, working from home, or out and about, and the customer won’t notice the difference.
Bottom line? Using a Hunt Group feature is a low-cost, high-impact way to keep customers happy and keep those opportunities flowing. Tired of shouting, ‘Is anyone gonna get that?!’ across the office? Chat with Pastel about getting your business set up with a phone system that’ll make your business look slick and responsive.
