The documents on this page feature all the terms and conditions for our communications services, standard tariff, and fair use policy documents, unless otherwise stated. For bespoke or promotional pricing please contact us and we will provide a proposal tailored to your individual requirements.
This website belongs to Pastel Solutions Limited. These legal documents are for our direct customers only. The VAT registration number of the Pastel Solutions Ltd is 171410836.
Pastel Solutions Ltd is a limited company incorporated in England and Wales with registration number 08697159, whose registered office is at Lymedale Business Centre, Hooters Hall Road, Newcastle-Under-Lyme, Staffordshire, England, ST5 9QF. Tel: 03300 538898.
(Otherwise known as “Pastel” or “Pastel Group”)
1. Copyrights and trademarks
Copyrights and trademarks. All content included on this website, such as Pastel trademarks, text, graphics, logos, button icons, and images, is the property of Pastel or its content suppliers and protected by UK and international copyright and trademark laws. Except where indicated otherwise, the content on this website may only be used as an informational resource for personal, non-commercial use. Any other use, including the framing, reproduction, modification, distribution, transmission, republication, or display of the content on this website is strictly prohibited.
2. Client responsibilities
2.1 Authorised use. You agree not to authorise any third party without specific Pastel agreement to: (i) modify or copy in whole or in part the trademarks; (ii) rent, lease, sell, transfer, or further sublicense the trademarks or Pastel services or; (iii) reproduce or distribute the trademarks other than as specifically authorised in this section.
2.3 Linking. Other users and websites may include a link to Pastel website by pointing to Pastel’s homepage only. Linking to other content within the Pastel website is prohibited without the express permission of Pastel. Pastel is in no way responsible for the content of any third-party website linked to the Pastel website via hyperlink, whether such hyperlink is provided by Pastel or by a third party. No representation or warranty is made with respect to the accuracy, timeliness, or suitability of the content of any website to which this website may link, nor is Pastel endorsing services provided by any third-party website’s sponsoring organisation, and Pastel takes no responsibility, therefore. Under no circumstances will Pastel be held liable for any computer viruses, system failure or malfunction that may occur during hyperlink to third party websites.
You agree to defend and hold Pastel and its directors, officers, employees, consultants, or agents (“affiliates”) harmless from and against any and all claims, judgments, damages, losses, costs, expenses, obligations, liabilities (including reasonable attorney’s fees and costs) resulting from any breach of this agreement.
4. General disclaimer; content disclaimer
The trademarks and the Pastel services are provided “as is,” and may contain errors or inaccuracies. You use the trademarks and Pastel services at your own risk. Pastel hereby disclaims all express and implied representations and warranties, including without limitation, any implied warranty of satisfactory quality, fitness for a particular purpose or non-infringement. This disclaimer of warranty constitutes an essential part of this agreement.
5. Limitation of liability
In no event shall Pastel be liable to you or any other individual or entity for any claim, loss or damage of any kind arising out of or in connection with: (i) the deficiency or inadequacy of the trademarks or Pastel services for any purpose whether or not known or disclosed to you; (ii) use of the trademarks or the availability of the Pastel services; or (iii) the accuracy of the trademarks or error-free operation of the Pastel services. Pastel shall not be liable for any loss of profits, sales, business, data or other direct, indirect, special, incidental, or consequential damages irrespective of whether Pastel has been informed of, knew of, or should have known of the likelihood of such damages. This limitation applies to all causes of action in the aggregate including without limitation breach of contract, breach of warranty, negligence, strict liability, misrepresentation, and other torts. Pastel liability for claims arising out of this agreement shall not exceed the total amount of fees paid by the user to Pastel in the past 12 months.
6.1 Applicable law. This agreement will be governed by and construed in accordance with the laws of England.
6.2 Severability. If any provision of this agreement is found by a court of competent jurisdiction to be unenforceable, that provision shall be construed so as to give closest effect to the intent of the parties, and the remaining portions of this agreement shall remain in full force and effect.
6.3 Relationship. Nothing contained in this agreement shall be construed as creating a joint venture, partnership, agent or employment relationship between you and Pastel.
6.4 Waiver. The failure by Pastel to enforce any section of this agreement shall not be construed as a waiver of such provisions or of the right to enforce that, or any other, provision of this agreement. No waiver will be construed as a continuing waiver.
6.5 Modification. Pastel reserves the right, at its discretion, to change, modify, add, or remove portions of these terms at any time without prior notification. In addition, when using a particular Pastel service, you and Pastel shall be subject to any posted guidelines or rules applicable to such service which may be posted from time to time. All such guidelines or rules are hereby incorporated by reference into the terms. Pastel may terminate, change, suspend or discontinue any aspect of the Pastel website, including the availability of any features of the website or Pastel services, at any time. Pastel may also impose limits on certain features and services or restrict your access to parts or the entire website without notice or liability.
6.6 Complete agreement. This agreement represents the sole and exclusive agreement between you and Pastel regarding the subject matter of this agreement. The parties may amend this agreement at any time by a written instrument signed by both of them.
6.7 No assignment. You may not assign any of your rights or obligations under this agreement. Any attempted assignment in derogation of this section shall be null and void.
Codes of Practice
Website Terms & Conditions
Conditions for Communications Services (Billed by Pastel)
Conditions for Communication Services
Conditions for Voice Services
Conditions for Data Services
Conditions for Mobile Services