These features aren’t hidden because they’re trying to play hard to get, it’s just that most people don’t know they exist, or they assume they’re only for the big guys. That’s where they’re wrong, and that’s where you can get ahead of the game.
1. Call Analytics and Reporting
Numbers don’t lie, but they can tell some pretty interesting stories - especially when it comes to your calls. Call analytics lets you dive deep into your call data, uncovering trends, bottlenecks, and customer behaviour you might have missed. Armed with this data, you can make informed decisions that improve customer service, boost sales, and ultimately, pad that bottom line.
2. Auto-attendant and Interactive Voice Response (IVR) Systems
These features save you time by automating call routing, so customers are directed to the right person without creating long hold times at the first point of contact. Auto-attendants and IVR give your business a polished, professional image, no matter your size. Plus, they can handle basic customer queries even when you’re off the clock.
3. CRM Integration
We know how foundational your CRM (Customer Relationship Manager) software is for managing growth and generating leads, so integrating your communication system with this software can be a game-changer. Users will be even more efficient and productive by providing quick access to contacts and the ability to dial directly from their CRM system.
These are just a few examples of the voice system features available. There are many more that could cut costs, improve efficiency, and boost your bottom line. So, don’t settle for the basics, chat with Pastel to uncover powerful tools to transform your business.
