Case Study

At a glance

Customer: Patera Engineering Ltd

Solution: Pastel Mobile

Location: Stoke-on-Trent

Who they are.

Based in Stoke-on-Trent, Patera Engineering Ltd is a family-run Architectural, Custodial and Structural Fabrication business. With over 30 years of business experience and a large variety of fabrication projects carried out in the UK and on the Continent, Patera is proud of its commitment to deliver not only value for money, but good old-fashioned quality. Their list of high-profile clients includes Buckingham Palace, Windsor Castle and St James Palace.

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What we did.

Like a lot of businesses in the UK, Patera were using a third party supplier and felt like they were not getting the support their business required. Strong account management and high accountability was priority number one for their ever-expanding company.

The chosen supplier moving forward would need to show attributes that mirrored Patera’s goals. A close relationship was formed between the senior leadership team inside both Pastel and Patera, and a plan was created. A migration path was built and with strong communication on both sides, the end-to-end solution was successfully deployed.

How we helped.

An ever-changing work landscape meant Patera needed to be able to have the flexibility and systems in place to work from wherever was required. With changing work practices and an introduction of new technology, Patera found there was a substantial increase in data consumption. Pairing this with a desired reduction in cost, meant that the current service would need to be re-evaluated. This is where Pastel stepped in to create a unique solution that ticked all the boxes and achieved the common goal.

With reliability being at the heart of all Pastel products, we were able to offer Patera a solution that boasts 99.9% network resiliency. Not only that, but with multiple monitored touch points on the network, Pastel could give the designed solution a stamp of approval.

What they said.

Shaun Lees, Managing Director at Patera Engineering says: “Mark and the team at Pastel were absolutely fantastic to work with to determine the very best solution for our business. With our industry being such a fast-paced environment and heavily reliant upon technology to maintain success, and with sites spread throughout the UK, it is vital that our communications systems are set up for the very best support that can be offered. Mark and the team advised us on the very best solutions for our business and it is already proving to be a great move. The service provided has been second to none. They supported us every step of the way with their superb knowledge of the industry, thus ensuring a swift and pain free process which went without any errors. I highly recommend Pastel for anyone looking for a great provider.”

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